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From this window, you are able to manage your account, switch accounts, or log out. Here’s where you’re shown account details such as username and subscription details. Users can make basic changes to the theme, style, appearance, language, notifications, and whether to command the app to launch and connect upon system startup. This time, I was able to click Settings, which opened a new window with a multitude of options. Upon re-opening the app, I was notified that my VPN connection was preserved. Surprisingly enough, clicking on Settings froze the app and forced me to quit. This is helpful when you are away from your device for a short time. Snooze temporarily disconnects the VPN and automatically reconnects when the timer elapses after a specified period. This includes features such as Quick Connect by country, the Performance graph and usage details, Quick Settings such as Mace and Port Forwarding, current subscription details, and a VPN Snooze feature.

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In-App FeaturesĬlicking on the bottom arrow reveals the full interface of the app. Servers are cleanly organized with their corresponding latency shown to the right. Once logged in, the app pops up as a clean, small window with simple instructions to turn on the VPN and to select a server.Ĭlicking the right arrow next to the current server will show the available server list. Alternatively, you can take a quick tour of the app before you begin to use it. Start Using Right Away: Once installed, the login screen appears automatically. One-click Installation: Simply executing the downloaded file begins the installation of the VPN. The interface throughout the app itself is very easy to download, to follow instructions on each screen during the setup, and to use. Usability: Easy to Find Everything in Clean Interface

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Upload speeds remained consistent across regions, while download speeds varied quite a bit in areas outside North America, dropping significantly in Japan.

Japan – Tsukuba, Japan – 59.55 down / 9.23 upĪs seen here, the highest speeds were recorded from the U.S.

UK Southampton – London, UK – 75.3 down / 9.23 up.

Canada – Toronto, Canada – 88.8 down / 9.27 up.

Southeast – Atlanta, GA – 124.87 down/ 9.26 up I then tested in the following jurisdictions: Typically, 10 Mbps or higher is a benchmark for excellent upload speeds, and a 100 Mbps download is widely considered a fast Internet speed.īefore I started the speed test, I used my ISP without the VPN as a baseline to test the bandwidth. PIA definitely delivers on both fronts, having passed multiple speed tests with solid numbers. One of the pillars of a quality VPN service is the speed of Internet connection for both uploads and downloads. Speed Remains Strong Behind VPN (Especially in the US) If you are a client, you can access it with no issues, but if you’re a prospective client, then it’s another story.Ģ. PIA customer support depends on the situation.

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How do free VPN users get access to support? PIA’s live chat support could easily be expanded to include prospective clients, as most major eCommerce offer this service for both sides of the sale. Without paying for a subscription, the Live Chat bubble only worked when I opened the site in Incognito Mode, and even then, the system couldn’t connect me to an agent after five minutes of waiting, and instead asked if I wanted to submit a ticket. However, only paying customers receive access to Live Chat functionality from support agents. Prospective and free users have full access to this section of resources. Their section of Knowledge Base articles, troubleshooting FAQ lists, and how-to guides provided me with a depth and breadth of industry support to help tackle a majority of the questions and issues I encountered. Right off the top, PIA has a formidable customer support resource page. In this Private Internet Access review, I’ll cover why this service is considered one of the best VPNs on the market in 2023.ĭespite this lion’s share of the market, it may not be the VPN of choice for Netflix-only entertainment users.

Users can expect major features such as Gigabit speeds for both uploads and downloads, as well as the ability to run 10 separate, yet simultaneous connections to global servers.

Private Internet Access is a U.S.-based company that offers users instant activation of its Virtual Private Network (VPN) services.